CONTACT US

We Are Here to Help

At Livavixo, great customer service is an important part of the experience.

Whether you need help with an order, have a question about an earring style, need more information about materials, want assistance with a return, or would like to discuss a collaboration, our customer care team is here to help.

How to Reach Us

For order questions, product information, shipping assistance, returns, collaborations, or general inquiries:

Email: service@livavixo.com
Website: livavixo.com

We aim to respond to customer inquiries within 24 hours on business days.

Response times may be longer during weekends, public holidays, major sales, or unusually busy periods.

Company Information

Livavixo is operated by:

Xiamen Qianqing Technology Co., Ltd.

Registered Address:
Unit 1102-37, No. 57 Chengyi North Street
Software Park Phase III
Xiamen Torch High-tech Industrial Development Zone
Xiamen, Fujian Province
China

Email: service@livavixo.com

Quick Assistance

Track Your Order

Once your order has been dispatched, available tracking details will be sent to the email address associated with your order.

Returns & Exchanges

Eligible return requests may be submitted within 30 days after delivery. Please contact us before returning any item so that our team can provide the correct instructions.

Damaged or Incorrect Orders

If an order arrives damaged, defective, incomplete, or incorrect, contact us within 48 hours of delivery and include photographs of the item and packaging.

Product Guidance

If you have questions about product dimensions, materials, closures, finishes, styling, or jewelry care, please contact our customer care team.

Stay Connected

We love seeing how Livavixo becomes part of your everyday style.

Whether you choose something minimal, romantic, glamorous, sculptural, or bold, we hope every piece gives you another way to express yourself.

Livavixo — Complete the look your way.