TERMS OF SERVICE

Terms of Service

Last Updated: September 20, 2026

Welcome to Livavixo.

These Terms of Service govern your access to and use of livavixo.com, including purchases made through our online store.

Livavixo is operated by Xiamen Qianqing Technology Co., Ltd.

By accessing our website, creating an account, placing an order, or otherwise using our services, you agree to these Terms and the policies published on livavixo.com, subject to any mandatory rights available to you under applicable law.

1. Intellectual Property and Website Content

Unless otherwise stated, content available through livavixo.com, including the Livavixo name, logos, product photography, graphics, website design, written descriptions, visual elements, and original content, belongs to Livavixo, Xiamen Qianqing Technology Co., Ltd., or the applicable rights holder.

You may access our content for lawful personal shopping purposes.

You may not copy, reproduce, commercially distribute, republish, impersonate, exploit, or otherwise misuse protected website content without appropriate authorization.

Ordinary personal sharing of publicly available Livavixo pages or properly attributed Livavixo content through social media is generally permitted, provided that the content is not used deceptively or represented as belonging to another business.

2. Accuracy of Product Information

We make reasonable efforts to provide accurate product photographs, descriptions, dimensions, materials, colors, and other information.

However, actual appearance may vary slightly because of:

Screen or monitor settings.
Photography and lighting.
Manufacturing tolerances.
Plating and finish variations.
Handmade details.
Production batches.
Material characteristics.

Such minor differences do not necessarily indicate a product defect.

We reserve the right to correct errors relating to product descriptions, prices, availability, promotions, or other website content.

If a material error affects an order, we may contact you and provide an appropriate resolution.

3. Jewelry Materials and Sensitivities

Materials vary between products.

Customers with allergies or sensitivities to particular metals or materials should review available product information carefully before purchasing or wearing jewelry.

Unless expressly stated on the applicable product page, merchandise should not automatically be assumed to be hypoallergenic, nickel-free, sterling silver, solid gold, or made from another particular material.

4. Customer Accounts

Certain website features may allow customers to create an account.

You are responsible for maintaining the confidentiality of your account credentials and for activity carried out through your account to the extent permitted by applicable law.

If you believe that your account has been accessed without authorization, contact us promptly at service@livavixo.com.

5. Products and Availability

Product availability is not guaranteed.

We may modify, discontinue, limit, or replace products or product variants at any time before an order has been accepted.

Certain products may be available exclusively online or in limited quantities.

6. Pricing

Prices displayed on livavixo.com may change without notice before an order has been accepted.

We reserve the right to correct pricing or promotional errors.

If an incorrect price materially affects a submitted order, we may contact you before fulfillment or cancel and refund the affected item where appropriate.

7. Orders

Submitting an order does not guarantee acceptance.

We may refuse, limit, or cancel an order where reasonably necessary, including because of:

Inventory errors.
Incorrect pricing.
Payment authorization problems.
Suspected fraud.
Delivery restrictions.
Technical problems.
Incorrect product information.
Legal or regulatory requirements.

If a paid order is cancelled by us, the applicable payment will be refunded through the original payment method.

8. Payment

Available payment methods will be displayed during checkout.

Payment services may be operated by independent third-party payment providers.

Those providers may process payment information in accordance with their own terms, security procedures, and privacy policies.

9. Promotions and Discount Codes

Promotional offers may have separate conditions, including expiration dates, minimum purchase requirements, product exclusions, geographic restrictions, limited availability, or one-time-use limitations.

Unless stated otherwise, promotions may not be combined.

10. Shipping and Delivery

Shipping information, processing periods, delivery estimates, free-shipping thresholds, customs information, and related terms are explained in our Shipping Policy.

Delivery estimates are estimates rather than guaranteed arrival dates unless specifically stated otherwise.

11. Returns and Refunds

Returns, exchanges, and refunds are governed by our Refund Policy.

Customers should review that policy before making a purchase.

12. Jewelry Use and Care

Jewelry should be used reasonably and for its intended purpose.

To the extent permitted by applicable law, Livavixo is not responsible for damage caused by improper storage, excessive force, exposure to chemicals or moisture, unauthorized modification, misuse, or failure to follow available care instructions.

Small earrings and jewelry components may present a choking hazard and should be kept away from young children where appropriate.

13. Prohibited Conduct

You may not use Livavixo or livavixo.com to:

Violate applicable laws or regulations.
Conduct fraudulent transactions.
Provide knowingly false information.
Attempt unauthorized access to accounts or systems.
Introduce malware, viruses, or malicious code.
Interfere with website operation or security.
Impersonate Livavixo or another person or business.
Misuse intellectual property.
Conduct prohibited automated scraping or data extraction.
Use our services for unlawful purposes.

We may restrict access to our services where reasonably necessary to respond to misuse or violations of these Terms.

14. User Content and Feedback

If you voluntarily submit reviews, photographs, feedback, suggestions, or other content through features that permit such submissions, you confirm that you have the necessary rights to submit that content.

You must not submit unlawful, misleading, infringing, abusive, or fraudulent material.

Where permitted by the submission feature and applicable terms, we may display customer reviews or feedback in connection with our products and services.

15. Third-Party Services and Links

Livavixo may use or link to independently operated services, including payment providers, shipping companies, social platforms, analytics services, and technology providers.

Third parties may operate under their own terms and privacy policies.

We are not responsible for independently operated third-party services except to the extent required by applicable law.

16. Website Availability

We aim to keep livavixo.com accessible and functional.

However, uninterrupted or error-free availability cannot be guaranteed.

The website may occasionally be unavailable because of maintenance, upgrades, cybersecurity concerns, technical problems, third-party outages, or circumstances outside our reasonable control.

17. Disclaimer and Limitation of Liability

To the fullest extent permitted by applicable law, Livavixo and Xiamen Qianqing Technology Co., Ltd. will not be liable for indirect, incidental, special, or consequential losses arising from use of the website or products where such liability may legally be limited or excluded.

Nothing in these Terms excludes or limits rights or liabilities that cannot legally be excluded under applicable consumer-protection law.

18. Privacy

Our collection and use of personal information are governed by our Privacy Notice and Your Privacy Choices page.

19. Severability

If any provision of these Terms is found to be invalid, unlawful, or unenforceable, the remaining provisions will continue to apply to the fullest extent permitted by law.

20. Changes to These Terms

We may update these Terms periodically to reflect changes in our website, services, business operations, or legal requirements.

The latest version will be published on livavixo.com.

21. Governing Law

These Terms are governed by the applicable laws of the People's Republic of China, subject to mandatory consumer-protection rights or other legal rights that may apply to customers in their place of residence.

Where appropriate, customers and Livavixo are encouraged to attempt to resolve concerns through good-faith communication before commencing formal proceedings.

22. Contact Information

Questions regarding these Terms may be submitted to:

Email: service@livavixo.com

Livavixo and livavixo.com are operated by Xiamen Qianqing Technology Co., Ltd.

The reference site's Terms page currently identifies its operating company and covers intellectual property, product-information accuracy, accounts, and prohibited conduct; the text above follows that functional structure but is independently rewritten for Livavixo and earrings.

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