FAQ
Frequently Asked Questions
At Livavixo, we believe beautiful jewelry should combine distinctive design, thoughtful details, and effortless styling.
If you cannot find the answer you need below, please contact our customer care team at service@livavixo.com.
Materials & Design
Q: What materials are Livavixo earrings made from?
A: Materials vary depending on the individual design. Our collections may include stainless steel, metal alloys, plated metals, acrylic, resin, glass, faux pearls, rhinestones, crystals, synthetic stones, and other decorative materials.
Please review the individual product page for available material information before purchasing.
Q: Are all Livavixo earrings made from the same material?
A: No. Different designs may use different metals, plating finishes, decorative stones, or components.
Customers who have known sensitivities or allergies to particular metals or materials should carefully review the available product information before purchase and discontinue use if irritation occurs.
Q: Are Livavixo earrings hypoallergenic?
A: Only products specifically described as hypoallergenic, nickel-free, sterling silver, or made from another particular material should be considered as such.
Unless expressly stated on the individual product page, no such material characteristic should be assumed.
Q: Will the earrings look exactly the same as the product photos?
A: We make reasonable efforts to display our products accurately. However, minor differences in color, texture, finish, proportions, stone placement, or decorative details may occur because of lighting, photography, screen settings, manufacturing tolerances, handmade details, and production batches.
Small variations do not necessarily indicate a defect.
Jewelry Care
Q: How should I care for my Livavixo earrings?
A: Store jewelry in a clean, dry place when it is not being worn. Keep individual pieces separate where possible to reduce scratching or tangling.
Avoid prolonged exposure to water, excessive moisture, perfume, hairspray, lotions, cosmetics, household chemicals, and cleaning products.
We also recommend removing fashion jewelry before showering, swimming, exercising, or sleeping where appropriate.
After wearing your earrings, gently wipe them with a clean, soft, dry cloth before storing them.
Q: Can fashion jewelry change color over time?
A: Depending on the materials and finish, plated or fashion jewelry may gradually change in appearance over time.
Factors such as skin chemistry, moisture, perspiration, perfume, cosmetics, chemicals, and storage conditions may affect the finish.
Proper care can help preserve the appearance of your jewelry for longer.
Orders & Shipping
Q: How long will it take to receive my order?
A: Orders are normally prepared within 1–3 business days after successful payment confirmation.
For orders shipped to the United States, standard delivery generally takes approximately 5–12 business days after dispatch.
International delivery times may vary depending on destination, customs clearance, carrier operations, and local delivery conditions.
Once your order has shipped, available tracking information will be sent to your email address.
Q: How can I track my order?
A: When tracking is available, you will receive a shipment confirmation email containing your tracking number or tracking link.
Please allow some time after dispatch for the carrier's tracking system to update.
Q: What happens if my order arrives damaged or incorrect?
A: Please inspect your package as soon as possible after delivery.
If an item arrives damaged, defective, incomplete, or different from what you ordered, email service@livavixo.com within 48 hours of delivery.
Please include your order number, a description of the issue, and clear photographs of the item and packaging.
Returns & Exchanges
Q: Can I return my earrings?
A: Eligible merchandise may be returned within 30 days after delivery, provided that it remains unused, unworn, undamaged, unaltered, and in its original packaging.
Because earrings may come into direct contact with pierced ears, earrings that have been worn or inserted into a piercing may not be eligible for a change-of-mind return for hygiene reasons, except where applicable law requires otherwise or the product arrived defective.
Q: Can I exchange an item for another style?
A: Please contact service@livavixo.com.
Depending on inventory and your location, we may help arrange an exchange or recommend returning an eligible item and placing a new order.
Still Have Questions?
Email: service@livavixo.com
Livavixo — Jewelry designed around your individual style.