SHIPPING POLICY

Shipping Policy

At Livavixo, receiving your new jewelry is part of the experience.

We work with shipping and logistics providers to deliver orders safely and efficiently while keeping customers informed throughout the delivery process.

1. Order Processing

Orders are generally processed within 1–3 business days after payment has been successfully confirmed.

Processing time is separate from shipping time.

Orders placed on weekends, public holidays, or during unusually high-volume periods may require additional processing time.

2. Estimated Delivery Times

For orders shipped to the United States, standard delivery generally takes approximately:

5–12 business days after dispatch

International delivery times may vary depending on destination, selected shipping service, carrier operations, customs processing, and local postal conditions.

Estimated shipping times are not guaranteed delivery dates.

Available delivery methods, shipping fees, and estimated delivery periods will be shown during checkout where applicable.

3. Shipping Rates

Free Standard Shipping

Eligible orders of US$49 or more qualify for free standard shipping where this offer is available.

Geographic restrictions or exclusions may apply and will be displayed at checkout where applicable.

Orders Below US$49

For orders that do not meet the free-shipping threshold, applicable shipping charges will be displayed at checkout based on the destination and available shipping option.

4. Order Tracking

Once your order has been dispatched, available tracking information will be sent to the email address associated with your order.

Please allow time for the carrier's tracking system to register the shipment.

Tracking information may not update immediately after your shipping confirmation is issued.

5. International Shipping, Customs, Duties, and Taxes

International shipments may be subject to customs inspections, import duties, local taxes, brokerage fees, or similar charges imposed by authorities in the destination country.

Unless otherwise clearly stated during checkout, these fees may be the responsibility of the recipient.

Customs procedures may also cause delays that are outside Livavixo's direct control.

6. Shipping Address Accuracy

Customers are responsible for providing complete and accurate delivery information during checkout.

Please carefully check:

  • Recipient name.
  • Street address.
  • Apartment or unit number.
  • City.
  • State or region.
  • Postal code.
  • Country.
  • Telephone number where required.

Once an order has been dispatched, we may not be able to change the shipping address.

Where permitted by law, additional shipping expenses caused by an incomplete or incorrect address may be the customer's responsibility.

7. P.O. Boxes

Some carriers or shipping methods may not support delivery to P.O. Boxes.

Where possible, we recommend providing a complete residential or business address.

8. Multiple Packages

An order containing multiple items may occasionally be divided into separate shipments.

If this happens, you may receive multiple tracking numbers, and the packages may arrive on different dates.

9. Delayed Packages

Delivery delays may occur because of circumstances such as:

  • Customs clearance.
  • Severe weather.
  • Carrier disruptions.
  • Local delivery conditions.
  • Public holidays.
  • High shipping volumes.
  • Incorrect shipping information.
  • Transportation interruptions.

If tracking information has not updated for an unusually long period, please contact service@livavixo.com.

10. Lost Packages

If you believe your shipment has been lost, contact our customer service team.

We will review the available tracking information and, where appropriate, work with the carrier or logistics provider to investigate the shipment.

11. Damaged Deliveries

If your order arrives damaged, defective, incomplete, or incorrect, contact us within 48 hours of delivery.

Please include your order number and clear photographs of the merchandise and packaging.

Shipping Support

Email: service@livavixo.com

Livavixo — Style delivered with care.

The reference store currently states 1–3 business days for processing, approximately 5–12 business days for U.S. standard delivery, and free standard shipping on eligible orders of US$49 or more.