REFUND POLICY
Refund Policy
At Livavixo, we want every jewelry purchase to feel like the right addition to your style.
We understand that purchasing earrings online may involve personal preferences relating to size, color, finish, proportions, weight, and overall appearance. If an eligible product does not meet your expectations, this policy explains how returns and refunds work.
1. 30-Day Return Period
You may request an eligible return within 30 days after receiving your order.
To qualify for a standard return, the product must generally be:
- Unused.
- Unworn.
- Undamaged.
- Unaltered.
- In its original condition.
- In its original packaging.
- Returned with any included tags, cards, pouches, accessories, or components.
2. Earrings and Hygiene
Because earrings may come into direct contact with pierced ears, additional hygiene restrictions apply.
Unless required otherwise by applicable law, earrings that have been worn, inserted into pierced ears, or otherwise used may not be eligible for a change-of-mind return.
This restriction does not affect your rights if a product arrived damaged, defective, or incorrect.
3. Damaged, Defective, or Incorrect Items
Please inspect your order promptly after delivery.
If your item arrives damaged, defective, incomplete, or different from the product you ordered, contact:
within 48 hours after delivery.
Please provide your order number, a brief explanation of the issue, and clear photographs of the product and packaging.
After reviewing your request, we may provide an appropriate replacement, refund, or other solution.
4. How to Start a Return
Step 1 — Contact Customer Service
Email service@livavixo.com with your order number and reason for requesting a return.
Step 2 — Wait for Return Instructions
Our customer service team will review your request and provide return authorization and instructions if your item is eligible.
Step 3 — Send the Product
Package the product carefully and follow the return instructions provided by our team.
Products returned without prior authorization may not be accepted.
For returns unrelated to a defect, shipping damage, or an error made by Livavixo, return shipping costs may be the responsibility of the customer unless applicable law requires otherwise.
5. Refund Processing
After an authorized return has been received and inspected, approved refunds are generally processed within 3–5 business days.
Refunds will normally be issued to the original payment method.
After the refund is processed by Livavixo, your bank, card issuer, or payment provider may require additional time before the funds appear in your account.
6. Non-Returnable Items
Subject to applicable consumer law, items that may not qualify for a standard return include:
- Earrings that have been worn or inserted into pierced ears.
- Products showing signs of use.
- Products damaged after delivery because of misuse or improper care.
- Items that have been altered or modified.
- Personalized or customized items.
- Items returned without required components or packaging.
- Gift cards, if offered.
- Products clearly identified as final sale before purchase.
These exclusions do not override rights provided by applicable law in relation to defective or incorrectly supplied merchandise.
7. Exchanges
If you would like a different style, finish, color, or design, please contact:
Exchange availability depends on inventory and destination.
In some situations, we may recommend returning the eligible original item and placing a new order.
8. Order Changes and Cancellations
If you wish to cancel or modify an order, contact us as quickly as possible after placing it.
We cannot guarantee changes or cancellations after an order has entered processing or has already been dispatched.
9. Return Shipping Address
Please do not send returns directly to our registered company address unless our customer service team specifically instructs you to do so.
Authorized returns may need to be sent to a designated return facility.
The appropriate return address will be provided after your return request has been approved.
Refund & Return Support
Email: service@livavixo.com
Livavixo — Thoughtful jewelry, supported by thoughtful service.
The reference store currently uses a 30-day return period and asks customers to report damaged or incorrect merchandise within 48 hours.